Front-Line Customer Service Training Programme

 

Front-Line Customer Service Training Programme

£150.00

Front-Line Customer Service Training Programme

This Training Programme will give those who deal directly with customers the skills required for delivering consistent customer service, and handle complaints professionally. At a time when customers are more demanding than ever, having front-line staff who don't make the right impression or handle customers well can be disasterous for business. Perfect for those new to a customer-facing role, but also a good refresher for more experienced staff.

This programme is made up of the following Power Hour bite size training sessions:

and we suggest that this is the most sensible order to run them. There is around 9½ hours worth of material (if you choose to run the optional extra sections), making this excellent value for money, at less than £13 per hour...and of course, our materials are licence-free so you can use them over and over again.

If you prefer to buy this bundle in an editable, Microsoft Word version, click here

£150.00