Introduction to Sales and Customer Service

 

Introduction to Sales and Customer Service

£185.00

Introduction to Sales and Customer Service

This Introduction to Sales and Customer Service suite of training aims to provide individuals with the basic skills to help customers to buy, and provide good customer service. Ideal for those working in retail, B2B and telesales who are new to the role. It will provide a great starting point for more in-depth programmes later on as they develop their career. It is NOT appropriate for more experienced staff.

This programme is made up of the following Power Hour bite size training sessions:

and we suggest that this is the most sensible order to run them (as sales should start with good service). There is just over 11 hours worth of training material (if you choose to run the optional extra sections), making this excellent value for money...and of course you can use the materials more than once.

Materials are available for download in PDF format. If you prefer to buy them in editable format, please click here.

Note: This file size is too large to upload. We will be notified of your purchase and we will send your materials to you by email.

£185.00