Manage Conflict

 

Manage Conflict

£40.00

Manage Conflict

Very few people enjoy conflict and even when it is constructive, it needs to be managed. Taking action to manage conflict can seem quite daunting, but it is part of a manager’s core responsibilities - it goes with the territory of managing people. If you ignore conflict and disruptive behaviour, problems will escalate and things are much harder to deal with.

This Power Hour training session is all about understanding conflict, and taking action to minimise the negative effects it can have. In particular, by the end of the training delegates will be able to:

  • Identify the most common causes of conflict
  • Describe a process for resolving conflict
  • Explain the skills needed for effective conflict resolution.

Here's how the session runs...

Welcome and Introduction – Trainer and delegate input
•Common Causes of Conflict– Post-it note exercise followed by trainer-led discussion
•Stages of Conflict and their Symptoms –  (Optional)Trainer input, group (flipchart) activity and facilitated discussion
•Five Steps to Conflict Resolution –  Trainer input and facilitated discussion
•Performance Improvement Conversations – Trainer input, group exercise
•Conflict Resolution Skills – Group (brainstorm) activity followed by trainer input
•Summary and putting it into practice
 
Download our FREE KEY POINTS SHEET and Optional Slides to get a flavour of the content.
 
If you wish to purchase this training package in editable format, click here.

£40.00