A 60 minute session with the option to extend to 1 hour 45 minutes. It covers what makes assertive behaviour difficult and explores a simple model for being assertive with others.
This 60 minute session can be extended to 2 hours and 5 minutes if desired. It addresses why some people find it difficult to close the sale before moving on to examine some useful closing behaviours and techniques
This 60 minute session, which can be extended to 1 hour and 40 minutes, focusses on what we can do to minimise misunderstandings, and communicate clearly in a face to face situation.
This 60 minute session on communicating effectively on the telephone provides a useful structure and key skills that can be applied to any telephone conversation. It can be extended to 2 hours and 15 minutes if desired.
This 60 minute session on conducting an appraisal explores the structure and skills required to conduct a successful appraisal. It can be extended to 2 hours and 50 minutes if desired, making it our best value session.
This 60 minute session on customer service explores what customers want and provides practical advice about how to provide it. It can be extended to 2 hours if desired.
A 60 minute session with the option of extending to 2 hours. It examines the benefits of delegating, and explores what to delegate and how to delegate it effectively.
This 60 minute session can be extended to 1 hour and 35 minutes if desired. It addresses when e-mails should be used, and good practice for writing and managing them.
A 60 minute session with the option of extending to 1 hour 40 minutes. The session explores what effective feedback looks like, and provides a structure for providing constructive feedback to others.
A 60 minute session with the option to extend to 1 hour 45 minutes. It explores why people complain and what they want, as well as providing a practical process for handling complaints successfully.
This 60 minute training session explores why we find some people difficult to work with, and outlines simple but effective strategies for achieving a more productive relationship. It can be extended to 1 hour 45 minutes if desired.
This 60 minute bite size training session can be extended to 1 hour 35 minutes if desired. It considers why people resist change, symptoms of resistance, and provides practical advice for overcoming it.
This bite size training session on influencing people (without necessarily having authority) focusses on key skills and provides a step by step process for success. It can be extended to 2 hours if desired.
This 60 minute session, which can be extended to 1 hour and 40 minutes, examines how to structure and present a recommendation to a customer so that they are motivated to buy.
A 60 minute session with the option of extending to 1 hour 40 minutes. It explores the emotional reaction people have to change, and what managers can do to help people adapt.
This 60 minute session on overcoming objections can be extended to 1 hour and 50 minutes if desired. It considers why people raise objections and introduces 2 different techniques for handling them.
A 60 minute session with the option to extend to 1 hour 45 minutes. This session focusses on how to put a presentation together so that it is informative and interesting, rather than the skills of presenting effectively.
This 60 minute session on preparing for an appraisal can be extended to 1 hour and 45 minutes if desired. It considers the benefits of appraisals and what managers should do to prepare and get the most from them.
A 60 minute session with the option of extending to 1 hour 45 minutes. It covers the skills required to engage customers in conversation and discover their needs, wants and buying motives
A 60 minute session with the option of extending to 1 hour 50 minutes. It examines what makes meetings effective (or not), and covers planning and controlling the meeting.
A 60 minute session with the option of extending to 1 hour 30 minutes. Relevant for business or personal development goal setting, this session looks at setting clear goals, and how to gain commitment to them.
