It's disappointing that even today, many people take on, or are promoted into a job without real training. This is a sad reflection on a businesses induction training - and if you need help with that then our friends at Keystone Development are highly recommended.
New managers (like new drivers) may techniclaly be ready for the job, but they lack a whole heap of experience and (as we all know), driving lessons can only prepare you for specific scenarios. the rest we have to learn as we go.
So the purpose of this blog is to highlight some of the mistakes that new managers make in the hope that forewarned is forearmed. By anticipating difficulties, training teams (and the manager themself) can have a plan in place for overcoming them. Here are some of the most common challenges:
Not setting out expectations – What’s obvious to you may not be obvious to others. They are not mind readers. Discuss what is expected and set clear goals and objectives so that you CAN leave your team to get on with things.
Poor planning and prioritisation – Many managers simply react to what is happening around them, or jump to attend to their boss whenever called. Even very hands-on managers need to take time to plan each day and identify what MUST be done, as well as focus on the future.
Not delegating – You can’t do it all yourself, and you shouldn’t try. You have a team now, and people in that team need to feel useful and valued. Do your fair share of the work, but don’t do it all.
Focussing on paperwork – many managers make the mistake of focussing all their time and energy on paperwork, reports, admin and spreadsheets. Reading and manipulating data will not achieve results. Managing is about PEOPLE so prioritise them over paperwork.
Lack of Trust – When you have high standards, and when you are responsible for the work of the team, it is tempting to check everything personally. However, this creates a bottle-neck and makes the team feel that they are not trusted. Instead of spending time checking, spend the time coaching.
Trying to be ‘one of the guys’ – Of course you can have friendships at work, but when you are at work, you are a manager. You cannot gain respect as a manager if you act too much like one of the team. set and stick to boundaries.
Not asking for help – When you start a new job or are promoted, give yourself time to grow into the role. You don’t and can’t know everything you need to from day one. Learn from more experienced managers, ask for advice and even consider getting a mentor.
Being busy rather than productive – Many managers rush from one crisis situation to another, from one meeting to another. They work long hours but never seem to achieve anything. Identify the activities that will add most value to your objective/team and focus your time on those. It feels good to 'save the day', but this can be addictive and managers who are too involved are doing, not managing.
Being too eager to please – Many managers feel their job is soley about helping others (which in part it is), but this doesn’t mean getting involved in things that don’t help your team to achieve its objectives, or getting sucked into other peoples problems. Sometimes you have to make unpopular decisions or have difficult conversations. Being respected isn't always about being nice.
Poor performance management – Managers have a duty to manage the performance of their people. This means having conversations every day about what is going well, and where improvements need to be made. Giving feedback is probably the single most important skill that a manager needs.
We have done our best to provide training materials to give people the skills to avoid these problems - In particular, our New Manager Bundle and Performance Management Package have been designed to help new managers to get to grips with the basics and avoid these common mistakes.