This session on effective e-mails examines the importance of e-mail as a business communication tool, and also its limitations. E-mails have only been in common use for about 25 years, and in that time, they have become a necessity. However, because they are now so commonplace, we don’t always think about how we use them. This session examines when we should use e-mails, how to write them and how to manage them. In particular, by the end of the Power Hour attendees will be able to:
- Identify the benefits and pitfalls of e-mails, and when they are an appropriate communication method to choose
- Structure and write effective e-mails
- manage e-mails appropriately
If you prefer to purchase this module in MS Word so that you can tailor the material, click here.
NOTE: This module is in need of updating, which is why it is cheaper.
The Outline for this session is as follows:
•Welcome and Introduction – Trainer and delegate input
•Friend or foe? The uses and abuses of email – Group exercise. Trainer consolidation of when email is appropriate
•Selecting Communication Methods - (Optional) Group (card sort) activity and discussion
•Structuring email– Trainer input
•Best practice – group activity followed by trainer-led discussion
•Recognising good and poor practice – (Optional) Case study review in groups
•Receiving and Managing emails – Trainer-led discussion
•Summary and putting it into practice