Effective E-Mails


Effective E-Mails


Effective E-Mails

This session on effective e-mails examines the importance of e-mail as a business communication tool, and also its limitations. E-mails have only been in common use for about 25 years, and in that time, they have become a necessity. However, because they are now so commonplace, we don’t always think about how we use them. This session examines when we should use e-mails, how to write them and how to manage them. In particular, by the end of the Power Hour attendees will be able to:

  • Identify the benefits and pitfalls of e-mails, and when they are an appropriate communication method to choose
  • Structure and write effective e-mails
  • manage e-mails appropriately

Download our Free Key Points Sheet and Powerpoint Slides to get a taste of the content

If you prefer to purchase this module in MS Word so that you can tailor the material, click here

NOTE: This module is in need of updating, which is why it is cheaper.

The Outline for this session is as follows: 

 •Welcome and Introduction – Trainer and delegate input

 •Friend or foe? The uses and abuses of email – Group exercise. Trainer consolidation of when email is appropriate

 •Selecting Communication Methods - (Optional) Group (card sort) activity and discussion

 •Structuring email– Trainer input

 •Best practice – group activity followed by trainer-led discussion

 •Recognising good and poor practice – (Optional) Case study review in groups

 •Receiving and Managing emails – Trainer-led discussion

 •Summary and putting it into practice