These training materials for a face-to-face or virtual bite-size workshop on accountability is all about helping managers to encourage the people they lead to take ownership of their work. It isn’t about blame, disciplinary action or “ruling with a rod of iron”. It’s about the everyday things managers do that make accountability more, or less, likely.
Most managers want a team that spots problems early, finds solutions and follows things through without being chased. But accountability can’t be handed out or demanded. People have to choose to take it. Luckily, managers can create conditions to make that choice more likely.
In particular, by the end of the Power Hour delegates will be able to:
- Use the Accountability Ladder to recognise 'below-the-line' and 'above-the-line' behaviour in themselves and their team.
- Use questions to help a team member move one rung up the ladder, instead of rescuing them or taking the problem back.
- Identify one or two of their own management habits that discourage accountability, and change them.
To get a flavour of the core session, you can download our free Key Points Sheet and view the optional Power Point Slides in PDF format on the next page. Click 'Buy Now' and BEFORE you purchase, you can look at those free of charge. Remember... Much more detail is included in the training session plan and detailed delegate workbook which you get when you purchase.
Full Module Details
SESSION OUTLINE
Introduction and Objectives Committed or Not? - pairs reflection on what happens to our excuses when we’re really committed
What Accountability Is (and Isn’t) - card sort exercise and group discussion
OPTIONAL group exercise - mapping the vicious and virtuous cycles of accountability
Accountability Has to Be Taken - trainer input and discussion on why people don’t take accountability and the manager’s role
OPTIONAL exploration of support and challenge (Amy Edmondson) with pairs exercise
The Accountability Ladder - trainer input Ladder
Exercise - whole group demonstration and small group practice, walking the ladder face to face or using a digital whiteboard
OPTIONAL - planning and practising a real conversation to help someone move one rung up the ladder
How Managers Keep People Below the Line - group discussion and manager self-check
OPTIONAL case studies - pairs exercise exploring how accountability slips in everyday situations
OPTIONAL discussion - noticing and reinforcing above-the-line behaviour
Summary and Make it Work at Work - practical actions to apply the learning
LICENCING AGREEMENT
A single licence covers a single trainer within your organisation running training sessions internally. OR if you are freelance trainer who intends to use them with one client (not on an open course). For corporate or multi-buy licences please get in touch. Learn more HERE.
RELATED PRODUCTS
You may also be interested in the modules on Delegation, Managing your Monkeys, Motivate and Engage People, and Empowering Leadership
