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Editable training materials for a half-day virtual training course on busilding good interpersonal relationships between people at work.


To be effective in any organisation, we have to be able to work with a wide range of people, personalities and job roles, both internally and externally. Most things we have to do require the co-operation of others…and often, we don’t have ‘authority’ over those from whom we need help.


Organisations need people to work together in a fluid and flexible way. They need them to quickly build relationships with others and use our communication skills to get things done. Building effective working relationships is essential for collaboration, which in turn drives engagement and excellence.


This Power Hour Expert Bite-size session is all about helping people to tap into what makes other tick, and how to build good working relationships quickly.


In particular, by completing this Power Hour Expert session, delegates will be able to:


  • Explain the ‘social’ needs that we all share
  • Describe the effects of having social needs provided and denied
  • Describe the Emotional Bank Account and why it is important
  • Identify ways to make deposits into colleagues’ Emotional Bank Accounts
  • Take practical actions to develop effective working relationships with others


To get a flavour of the core session, you can download our free Key Points Sheet and view a SELECTION of Power Point Slides in pdf format. Much more detail is included in the training session plan and detailed delegate workbook which you get when you purchase. (There are more slides with the virtual session, which are included when you buy the materials).

Build Effective Working Relationships - Virtual Session

  • The 'core' session lasts for an hour, but the extended session can last for half a day. The outline is as follows:

    • Introduction and objectives
    • First Impressions - OPTIONAL section to look at how we make an impression and connection with others
    • Social Needs – Trainer input around David Rock's SCARF model
    • SCARF in Reality – Group exercise to explore the elements of SCARF in more detail: what they look like and how we can 'give' rather than 'take'.
    • Case studies - OPTIONAL exercise to look at SCARF in specific scenarios. Particularly useful for managers.
    • Perceptual Positioning – OPTIONAL pairs exercise to reflect on personal situations in relation to SCARF.
    • The Emotional Bank Account - Trainer input, discussion and activity to explore what this is and how  it affects working relationships
    • Making deposits – OPTIONAL group discuission and individual exercise to explore how to make deposits into other people's bank accounts.
    • Managing Expectations - Why expectations differ and why that matters (Brief input and short exercise)
    • Managing Expectations - OPTIONAL Group exercise, discussion and input to explore the role of expectation in building good working relationships.
    • Matching Expectations - OPTIONAL group work to review real experiences and see how a failure to meet expectations affected relationships/outcomes and identify how things could have done differently.
    • Make it work at work – What people will do now to put the learning into practice
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