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This session on communicating face to face explores why we sometimes have problems with communication, and what we can do to make sure that we express ourselves clearly and achieve understanding.


In particular, this Power Hour Session allows people to:

  •  Identify why communication breaks down, and the reasons why their communication may not always be successful
  •  Use their words, tone and body language to express themselves clearly
  • Use the communication cycle to manage communication and improve understanding


Download the Free Key Points Sheet and PowerPoint Slides in PDF format to get a taste of the content.

Communicate (Face to Face) - PDF Version

  • The Outline for this session is as follows:

    •Welcome and Introduction – Trainer and delegate input

    •Why does communication break down?– Group exercise

    •Communicating effectively– Small group or pairs exercise

    •The Communication Model -  (Optional) Post-it note exercise

    •The role of words, tone and body language – Trainer input and group discussion

    •Exploring words, tone and body language – Three optional group exercises to explore each element in more detail

    •The Communication Cycle – Trainer input and group discussion

    •The Communication Cycle in Practice – Mini role plays

    •Summary and putting it into practice

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