Even in this highly technological age, people still get things done through and with other people. We have to be able to communicate with each other, relate to one another, influence, persuade and motivate. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ.
Being able to manage ourselves and others successfully is often a crucial factor in our success. With a growing emphasis on 'soft skills', everyone needs to be able to sensitively handle other people, both within and outside the organisation.
This Power Hour Expert bite-size session is all about helping people to understand what emotional intelligence is all about, where they are already strong, and what they can do to develop any areas that may need working on to improve interpersonal relationships at work.
In particular, by completing this Power Hour session, participants will be able to:
- Describe (in broad terms) what emotional intelligence is and why it is important at work
- Recognise emotions in themselves and explain how they affect behaviour
- Explain 4 core emotional competences
- Take action to develop their own emotional intelligence
To get a flavour of the core session, you can download our free Key Points Sheet and view the optional PowerPoint Slides in PDF format to get a flavour of the content. However, please remember that these only cover the CORE session, and much more information is provided in the Session Plan and Delegate Workbook.
Introduction to Emotional Intelligence
The 'core' session lasts for an hour, but the extended session will fill half a day. The outline is as follows:
- Introduction and objectives
- Recognising emotional intelligence - OPTIONAL group activity
- The Role of Emotions – Brief trainer input
- The Emotional Brain – OPTIONAL YouTube video and follow-up discussion
- Emotional Needs – Brief input and discussion
- 'Pleasure and Pain' – OPTIONAL case sudy exercises
- Emotional Competences - Input and group exercise to introduce the four main competences
- Assess your own Emotional Competence – OPTIONAL individual exercise and discussion
- Building Emotional Intelligence: the FRIDA Model - Trainer input and discussion
- Personal case Studies – OPTIONAL exercise to review personal experiences in line with the emotional competences and FRIDA
- Developing Emotional Intelligence - Small group/flipchart work
- Make it work at work – What people will do now to put the learning into practice