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Most people come to work with the intention of doing a good job. Unfortunately, sometimes performance isn’t as good as it should be. There are a wide range of reasons why people don’t always perform well at work, but whatever the reason, managers need to help these people to deliver to the best of their ability, and meet the standards expected of them.


Managing underperformance needn’t be hard. Dealing with issues when they arise, and not allowing them to escalate makes them easier to handle and the solutions simpler.  In this session delegates learn how to tackle underperformance so that things don’t escalate into disciplinary situations.


In particular, by the end of the Power Hour delegates will be able to:


  • Recognise 4 main reasons for underperformance at work.
  • Have a performance improvement conversation with someone.
  • Draw up a Performance Improvement Plan

Download our Free Key Points Sheet and PowerPoint Slides in pdf format for more information about what's covered in the session.

Manage Under-Performance - PDF Version

  • The Outline for this session is as follows: 

    •Welcome and Introduction – Trainer and delegate input

    •Recognising under-performance – Post-it note exercise followed by trainer-led discussion

    •Underlying Reasons for Under-performance – Group exercise and trainer-led discussion

    •The Skill/Will Matrix –  (Optional)Trainer input, individual activity and trainer-led discussion

    •Approaches to tackling under-performance –  Trainer input

    •Performance Improvement Conversations – Trainer input, group exercise

    •Having a Performance Improvement Conversation – (Optional) Guided or triad-based role plays

    •Performance Improvement Plans – Trainer input

    •Writing a Performance Improvement Plan – (Optional) Individual/Pairs Activity

    •Summary and putting it into practice

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